11bad Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on 11bad — answered clearly in one place for Bangladesh players.
This page covers the most common questions asked by 11bad players across Bangladesh — from creating your first account and making a bKash deposit to understanding wagering requirements, placing a cricket bet on a BPL fixture, and using our responsible gaming tools. If your question is not answered here, our support team is available at [email protected] seven days a week.
Getting Started
Account & Registration
How do I create an account on 11bad?
Creating an 11bad account takes less than two minutes. Visit the site, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You will receive a one-time password (OTP) on your registered number to verify the account. Once confirmed, your account is active and you can make your first deposit immediately via bKash, Nagad, or Rocket.
What documents do I need to verify my 11bad account?
11bad requires a valid government-issued photo ID to complete KYC verification before your first withdrawal is processed. Accepted documents include your National Identity Card (NID), passport, or driver's licence. Simply upload a clear photo of the front and back of your document through the account verification section. Most verifications are reviewed and approved within 24 hours.
I forgot my 11bad password — how do I reset it?
Use the 'Forgot Password' link on the 11bad login page to reset your password instantly. Enter your registered mobile number and an OTP will be sent to that number. Once you enter the OTP, you can set a new password. If you no longer have access to your registered mobile number, contact [email protected] with your account details and a copy of your NID for identity verification.
Can I have more than one 11bad account?
No — 11bad strictly allows one account per person, per household, and per device. Attempting to register multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your access.
How do I close my 11bad account permanently?
To permanently close your 11bad account, send a written request to [email protected] from your registered email address. Include your account username and the reason for closure. Before submitting the request, ensure you have withdrawn all available funds, as any remaining balance will be processed to your most recently used payment method. Account closure is typically completed within 5 business days.
11bad uses SSL encryption and OTP verification at every login and registration step to protect your account from the moment it is created.
Upload your NID or passport once and you're set. Verified accounts enjoy faster withdrawals and access to higher transaction limits.
Payments
Deposits & Withdrawals
How do I deposit money into 11bad using bKash?
To deposit via bKash on 11bad, log in to your account, navigate to the Cashier section, and select bKash as your payment method. You will be shown the 11bad merchant bKash number and a reference code. Open your bKash app, choose 'Send Money', enter the merchant number and the reference code in the message field, confirm the amount, and enter your bKash PIN. The deposit is credited to your 11bad account within minutes.
How long does a Nagad deposit take to appear on 11bad?
Nagad deposits on 11bad are processed instantly in most cases — typically within 1 to 5 minutes of completing the transfer in your Nagad app. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation (showing the transaction ID and amount) and send it to [email protected]. Our team will manually credit the deposit after verifying the transaction.
What is the minimum deposit amount on 11bad?
The minimum deposit amount on 11bad is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no minimum deposit requirement for bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, though standard bank processing times apply. We recommend starting with a deposit amount you are comfortable losing, in line with responsible gaming principles.
What is the minimum withdrawal amount on 11bad?
The minimum withdrawal amount on 11bad is ৳500 for mobile financial services (bKash, Nagad, Rocket, Upay). For bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, or Islami Bank, the minimum withdrawal is ৳1,000. Your account must have completed KYC verification before any withdrawal can be processed. Withdrawals to the same method used for your deposit are processed fastest.
How long does an 11bad withdrawal take to process?
Withdrawals on 11bad to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 4 hours of the request being approved. Bank transfers to Bangladeshi banks (Dutch-Bangla, BRAC, City, Sonali, Islami Bank) take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals requested on weekends or public holidays in Bangladesh may take slightly longer.
Are there any fees for depositing or withdrawing on 11bad?
11bad does not charge any platform-side fees for deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction fees on your end. For example, bKash charges a send-money fee that varies by amount tier. We recommend checking your provider's current fee schedule before transferring. Bank transfers are generally fee-free from the 11bad side.
bKash and Nagad deposits land in your 11bad account within minutes — the fastest way to fund your account and get straight into the action.
Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank are all supported for larger transfers and withdrawals.
Playing on 11bad
Games & Gameplay
How do I place a bet on a Bangladesh Premier League (BPL) cricket match on 11bad?
To bet on a BPL match on 11bad, navigate to the Cricket section from the top menu, select the ongoing or upcoming BPL fixture, and browse the available markets. Common markets include match winner, top batsman, total sixes, first innings runs, and fall of next wicket. Select your desired outcome, enter your stake in BDT, review the potential payout, and confirm the bet. Live in-play betting is available for most BPL fixtures.
What cricket betting markets are available on 11bad?
11bad offers an extensive range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC tournaments, and international Bangladesh Tigers fixtures. Available markets include match result, toss winner, top run scorer, top wicket taker, man of the match, method of dismissal, over/under run totals, team run rate, number of boundaries, and live ball-by-ball markets. Market availability varies by match and tournament tier.
Can I play 11bad games on my mobile phone in Bangladesh?
Yes — 11bad is fully optimised for mobile browsers on Android and iOS devices, which means you can access the complete game library, place cricket bets, spin slots, and play live casino tables directly through your phone's browser with no app download required. The mobile interface is designed to work smoothly on common Bangladeshi handsets using Grameenphone, Robi, Banglalink, and Teletalk mobile data connections.
What is the RTP (Return to Player) on 11bad slots?
The RTP on 11bad slots varies by game title and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming carry an RTP between 94% and 97%, meaning that over a statistically significant number of spins, the game returns that percentage of total wagers to players. RTP is a long-term statistical figure — it does not guarantee individual session outcomes. You can find each game's specific RTP in the game information panel before you start playing.
Are the games on 11bad fair and not rigged?
All games on 11bad use certified Random Number Generator (RNG) technology, meaning every outcome — whether a card draw, roulette spin, or slot reel result — is statistically independent and unpredictable. Our game library is sourced exclusively from established international providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of which undergo regular independent auditing for fairness. 11bad does not modify game outcomes.
From BPL to T20 World Cup, 11bad covers every major Bangladesh cricket event with deep markets, live betting, and competitive odds in BDT.
Play slots and live casino from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all independently audited for fairness.
Offers & Rewards
Bonuses & Promotions
What is the welcome bonus on 11bad and how do I claim it?
11bad offers a welcome bonus to new players on their first qualifying deposit. The bonus is credited automatically to your account after your deposit is processed — no promo code is required. The bonus amount and percentage match are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, meaning the bonus funds must be played through a set number of times before a withdrawal is permitted.
What are wagering requirements and how do they work on 11bad?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. On 11bad, different games contribute differently to wagering — slots typically contribute 100%, while live table games contribute a lower percentage. Full terms are listed on the bonus detail page.
Do 11bad bonuses expire?
Yes — all bonuses on 11bad carry an expiry date, which is stated in the specific bonus terms at the time the offer is claimed. If the wagering requirements are not met within the validity period, the bonus and any winnings generated from it are forfeited automatically. Expiry periods vary by promotion type — welcome bonuses typically have a 7 to 30 day window, while free spin bonuses may expire within 24 to 72 hours of being credited.
Can I withdraw my bonus funds immediately after they are credited?
No — bonus funds on 11bad cannot be withdrawn directly. They must first satisfy the applicable wagering requirements before they convert into real, withdrawable cash. Your account balance shows both your real-money balance and your bonus balance separately in the Cashier section, so you can always track progress toward completing a wager. Any withdrawal request made before wagering requirements are met will have the bonus portion deducted from the withdrawal amount.
Does 11bad offer free spins or reload bonuses for existing players?
Yes — 11bad runs regular reload bonuses, free spin promotions, and seasonal offers for existing players throughout the year. Special promotions are often tied to major cricket events such as BPL, IPL, and the T20 World Cup, as well as Bangladeshi occasions like Eid and Pohela Boishakh. All active promotions are listed on the promotions page inside your account. Subscribing to email and SMS notifications ensures you do not miss a limited-time offer.
No promo codes needed on 11bad — qualifying bonuses are credited to your account automatically after your deposit is confirmed.
Look out for enhanced bonuses during BPL, IPL, and T20 World Cup seasons — 11bad runs special offers timed to major Bangladesh cricket events.
Player Protection
Safety & Responsible Gaming
Is 11bad safe to use in Bangladesh?
11bad uses SSL (Secure Socket Layer) encryption across the entire platform, protecting all personal data and financial transactions from interception. Player funds are held in segregated accounts separate from operational funds, meaning your balance is protected regardless of platform-level events. Our games come from certified international providers with independently audited RNG systems. We encourage all players to use strong, unique passwords and to enable two-factor authentication for maximum account security.
Is 11bad legal to use in Bangladesh?
11bad operates as an offshore online gaming platform serving Bangladeshi players. The platform is not licensed or regulated by any Bangladeshi government body, as online casino licensing does not currently exist in Bangladesh. Players access 11bad at their own discretion under the laws applicable to their individual circumstances. We recommend that all players review their local regulations before registering. 11bad does not offer services to residents of jurisdictions where online gambling is explicitly prohibited by law.
What is the minimum age to play on 11bad?
The minimum age to register and play on 11bad is 18 years. This is a strict requirement enforced through our KYC identity verification process. Any player found to be under 18 will have their account permanently closed and any funds returned through the original payment method. We take underage gambling extremely seriously and have zero tolerance for attempts to circumvent our age verification controls.
How do I self-exclude from 11bad if gambling is becoming a problem?
11bad provides a self-exclusion tool directly within your account settings under Responsible Gaming. You can choose exclusion periods of 6 months, 1 year, 3 years, 5 years, or permanent. Once activated, the exclusion cannot be reversed until the full period has elapsed — this is intentional. If you cannot access your account, email [email protected] with the subject 'Self-Exclusion Request' and your registered mobile number, and we will action the request within 24 hours.
Can I set deposit limits on my 11bad account?
Yes — 11bad allows you to set daily, weekly, or monthly deposit limits from within your account's Responsible Gaming settings. Limit reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before they activate, giving you time to reconsider. Setting a realistic deposit limit that matches your monthly entertainment budget is one of the most effective responsible gaming tools available.
Every page and transaction on 11bad is protected by SSL encryption. Your personal data and payment details are never transmitted in plain text.
Deposit limits, session time reminders, cooling-off periods, and self-exclusion are all available from your 11bad account settings — free, immediate, and effective.
If gambling is causing you distress, write to [email protected] with subject "Responsible Gaming Support". A trained team member will respond within 24 hours, seven days a week.
Why 11bad
Why Players in Bangladesh Choose 11bad
11bad was built with Bangladeshi payment infrastructure in mind. bKash and Nagad deposits are instant, require no card, and work on any mobile connection across Dhaka, Chittagong, Sylhet, and beyond.
From BPL night matches in Dhaka to T20 World Cup finals, 11bad offers more cricket betting markets per fixture than most platforms serving the Bangladesh market.
No app download required. 11bad runs natively in your mobile browser — optimised for the Android handsets and data speeds most common across Bangladesh's divisional cities.
Every slot, table game, and live casino title on 11bad comes from a certified provider — Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi.
Special offers for Eid, Pohela Boishakh, Victory Day, and major cricket seasons mean 11bad players in Bangladesh always have a reason to check the promotions page.
Our support team is available every day of the week, including public holidays in Bangladesh. Email [email protected] and expect a response within 24 hours.
Still Have Questions? We're Here to Help
Can't find what you're looking for in our FAQ? Contact the 11bad support team directly, explore our game categories, or head to the responsible gaming page for player protection guidance.