Responsible Gaming
at 11bad
At 11bad, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or personal harm. This page outlines the practical tools, safeguards, and guidance we provide to every player in Bangladesh to help them keep gaming in balance with the rest of their life.
Our Commitment
Our Commitment to Safe Play
Player Safety is Non-Negotiable
Every decision we make at 11bad is measured against one fundamental question: does this keep our players safe? From how we design our platform to how we train our support team, responsible gaming is woven into the fabric of everything we do — not treated as an afterthought or a regulatory checkbox.
Entertainment, Not Escapism
11bad is designed to be a fun, stimulating entertainment experience — cricket betting, live casino, slots, and table games enjoyed within your means. We actively discourage the view that gambling is a reliable source of income or a way to solve financial problems. Gambling outcomes are governed by chance, and losses are always a real possibility.
We Are Here to Help
If you ever feel that your gambling habits are moving in an unhealthy direction, our support team at 11bad is available to help — without judgment. You can set limits on your account, take a voluntary break, or request a permanent self-exclusion. Reaching out is a sign of strength, and we will always take your concerns seriously.
Proactive Monitoring
Our risk and compliance team uses automated monitoring tools to detect behavioural patterns that may indicate problematic gambling — rapid session escalation, large increases in bet size, repeated failed withdrawal cancellations, or extended continuous play without breaks. When these signals are detected, our team may reach out proactively to check in with the player.
Honest Advertising
11bad does not run promotions that target vulnerable players, encourage chasing losses, or imply that gambling is a guaranteed path to financial gain. Our bonus terms are stated clearly and in plain English. We do not send promotional communications to players who have opted out, set self-exclusion flags, or whose accounts have been identified as at risk.
Staff Training
Every member of the 11bad customer support and compliance team undergoes regular responsible gaming training. Our staff are equipped to recognise signs of distress in player communications, to respond with empathy and appropriate guidance, and to escalate cases where a player may need additional intervention or referral to an external support organisation.
Responsible gaming at 11bad is not a separate department or a disclaimer at the bottom of a page — it is a daily operational priority. We review our responsible gaming policies annually and update them whenever new best practices emerge or player feedback highlights an area for improvement. If you have a suggestion for how we can do better, please write to [email protected].
Age Policy
18+ Age Restriction Policy
11bad enforces a strict minimum age of 18 years for all players. This is not simply a legal formality — it reflects our genuine belief that gambling is an adult activity that requires financial independence, emotional maturity, and the capacity to make fully informed decisions about risk.
How We Verify Age
Every new 11bad account undergoes a Know Your Customer (KYC) verification process before the first withdrawal is permitted. During this process, players are required to submit a valid government-issued identity document — a National Identity Card (NID), passport, or driver's licence — that confirms their full name and date of birth. Accounts where the player cannot confirm they are 18 or older are suspended immediately and any funds held are returned through the original payment method.
Ongoing Age Checks
Age verification is not a one-time check. If our compliance team identifies a pattern of activity that raises doubts about a player's age — or receives a report from a concerned third party — we reserve the right to request additional identity documentation at any time. Access to the account is suspended pending verification.
Reporting Underage Activity
If you believe that a minor is accessing 11bad — whether using your account details or through their own registration attempt — please report this immediately to [email protected]. We treat all such reports with the highest urgency and will take swift action to investigate and, where necessary, close the account and notify the appropriate parties.
| Verification Stage | Trigger |
|---|---|
| Basic registration check | At account creation |
| NID / passport review | Before first withdrawal |
| Enhanced due diligence | High-value transactions |
| Ad-hoc re-verification | On compliance flag or report |
Awareness
Recognising Problem Gambling
Problem gambling develops gradually and is often difficult to recognise from the inside. It does not discriminate — it can affect players of any age, income level, or background. The first step toward getting help is honest self-reflection. 11bad encourages all players to periodically review their gambling behaviour against the warning signs listed here.
Healthy vs. Problematic Gambling
Healthy gambling means playing within a pre-set budget, treating wins as a pleasant surprise rather than an expectation, and stopping when the session budget is spent — regardless of whether you are up or down. Problematic gambling is characterised by loss of control, emotional distress when not playing, and continued gambling despite negative consequences.
Advice for Family and Friends
If you are concerned about someone else's gambling behaviour, approach the conversation with empathy rather than accusation. Avoid lending money to fund gambling. Encourage the person to use the self-exclusion and limit-setting tools available on 11bad, and suggest contacting a professional counselling service. You can also contact [email protected] on behalf of the player if you believe their account should be restricted.
Review Your Gaming History
Every 11bad player can access a full transaction and gaming history from their account dashboard. Reviewing your session durations, bet sizes, and net win/loss figures over the past 30, 60, or 90 days gives you an honest, data-driven picture of your gambling behaviour — far more reliable than relying on memory alone.
Tools and Controls
Player Protection Tools
11bad provides a comprehensive suite of player-controlled protection tools accessible directly from your account settings. You do not need to contact support to activate most of these tools — they are available instantly, 24 hours a day, seven days a week.
Set a maximum daily, weekly, or monthly deposit cap in BDT. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period before they activate, giving you time to reconsider.
Set a ceiling on how much you are willing to lose in a single gaming session. When the limit is reached, your session is automatically ended and you are shown a summary of your activity.
Define a maximum continuous play duration per session — from 30 minutes to 8 hours. When the limit is reached, you receive a notification and the option to extend or end your session.
Configure regular on-screen reminders at intervals of your choice (15, 30, 45, or 60 minutes) that display how long you have been playing, your net session result, and an option to continue or stop.
Take a short voluntary break from gambling for a period of 24 hours, 48 hours, 7 days, 14 days, or up to 6 weeks. During a time-out, your account is suspended for gaming but you can still withdraw available funds.
Request a long-term or permanent exclusion from the 11bad platform. Self-exclusion periods range from 6 months to 5 years, with a permanent option also available. See the dedicated section below for full details.
Self-Exclusion
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on 11bad. It allows you to voluntarily block yourself from accessing your account and from opening any new accounts on the platform for a defined period. Once a self-exclusion is in force, it cannot be reversed until the chosen period has fully elapsed — this is a deliberate design feature, not a limitation.
We take self-exclusion requests extremely seriously. When a self-exclusion is activated, 11bad will: immediately suspend your account login access; remove you from all marketing communications; ensure any promotional offers are cancelled; and flag your account so that any attempted re-registration using the same identity is blocked for the duration of the exclusion period.
Available Exclusion Periods
| Period | Best For | Reversible? |
|---|---|---|
| 6 months | Short-term concern or life event | No — must wait full period |
| 1 year | Moderate concern, seeking counselling | No — must wait full period |
| 3 years | Serious concern, recovery programme | No — must wait full period |
| 5 years | Long-term recovery and protection | No — must wait full period |
| Permanent | Complete, indefinite exclusion | No — permanent and irreversible |
What Happens to Your Balance?
Any real-money balance remaining in your account at the time of self-exclusion will be made available for withdrawal via your registered payment method (bKash, Nagad, Rocket, or Upay). You will be able to request a withdrawal even while the gaming exclusion is active. Any pending bonus funds that have not met wagering requirements will be forfeited upon self-exclusion.
How to Request Self-Exclusion
Access your account from any device. You must be logged in to initiate self-exclusion from within the account settings panel.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period from the dropdown menu.
Review the exclusion terms, tick the confirmation checkbox, and submit. An OTP will be sent to your registered mobile number to authorise the request.
Your account is suspended within minutes of confirmation. You will receive a confirmation email and SMS. Any remaining balance withdrawal can be processed via [email protected].
If you are unable to access your account or prefer to request self-exclusion by email, write to [email protected] with the subject line "Self-Exclusion Request" and your registered email address. We will process the request within 24 hours.
Limit Controls
Deposit and Spending Limits
Setting financial limits before you start playing is one of the most effective ways to keep gambling within safe boundaries. 11bad makes it straightforward to set hard limits on how much you deposit, how much you can lose in a session, and how much you wager over a rolling period. These limits apply across all games and betting markets on the platform simultaneously.
Deposit Limits
You can set a maximum deposit amount per day, per week, or per calendar month, expressed in BDT. For example, you might set a monthly deposit cap of ৳5,000 to ensure that gambling fits within your discretionary entertainment budget. If you attempt a deposit that would exceed your limit, the transaction is automatically declined and you are shown your current limit balance.
Loss Limits
A loss limit caps the total amount you can lose — across all gaming activity — within a defined rolling period (daily, weekly, or monthly). When your cumulative losses reach the limit, all gaming is suspended for the remainder of the period. This tool is particularly useful for players who find it difficult to stop after a run of losses.
Wager Limits
A wager limit restricts the total value of bets placed within a period, regardless of wins or losses. This is useful for players who want to control the pace and volume of their gambling activity independently of their financial outcome.
Cooling-Off Period for Limit Increases
Any request to increase an existing limit — for example, raising your daily deposit cap from ৳2,000 to ৳5,000 — is subject to a mandatory 24-hour cooling-off period. During this period, your existing (lower) limit remains in force. The increase only activates after the 24-hour period has passed, and only if you have not cancelled the request in the meantime. Limit reductions, by contrast, take effect within minutes.
Limit Summary
| Limit Type | Period Options | Takes Effect |
|---|---|---|
| Deposit cap | Daily / Weekly / Monthly | Immediately (reductions) / 24h (increases) |
| Loss limit | Daily / Weekly / Monthly | Immediately (reductions) / 24h (increases) |
| Wager limit | Daily / Weekly / Monthly | Immediately (reductions) / 24h (increases) |
| Session time limit | Per session (30 min – 8h) | Immediately |
| Time-out | 24h / 48h / 7d / 14d / 6w | Immediately, not reversible early |
Tips for Setting Effective Limits
Set your limits when you are in a calm, rational state — not during or immediately after a gaming session. Base your deposit limit on your monthly discretionary budget for entertainment, not on what you hope to win. A useful rule of thumb: if losing the entire limit would cause you genuine financial hardship or emotional distress, the limit is too high. Review your limits every three months and adjust them as your financial circumstances change.
Support Resources
Getting Help and Support
If you feel that gambling is becoming a problem for you or someone you care about, the most important step is to reach out — whether to 11bad directly or to a professional support organisation. Problem gambling is a recognised condition that responds well to early intervention and professional counselling. There is no shame in asking for help, and the sooner you act, the better the outcome is likely to be.
Contact 11bad Support
Our responsible gaming support team is available seven days a week. You can reach us by writing to [email protected] with the subject line "Responsible Gaming Support". A trained team member will respond within 24 hours. We can help you activate account limits, initiate a time-out or self-exclusion, retrieve your gaming history for self-review, or simply talk through your concerns in a confidential and non-judgmental way.
Professional Counselling Services
For players based in Bangladesh who need professional support beyond what a gaming platform can offer, we strongly encourage reaching out to a licensed mental health practitioner or counselling service with experience in behavioural addictions. The National Mental Health Institute (NIMH) in Dhaka provides clinical psychological services and can be a starting point for finding appropriate care. Kaan Pete Roi, a volunteer emotional support service operating in Bangladesh, offers confidential telephone counselling for individuals experiencing distress.
Global Support Organisations
International responsible gambling organisations provide a wide range of resources — including self-assessment tools, live chat support, and referral services — that are accessible to players worldwide, including those in Bangladesh. Gamblers Anonymous operates a peer-support network with online meetings available in multiple time zones. The Global Gambling Guidance Group (G4) publishes practical guidance on responsible gambling standards that can help you understand what a safe gambling environment looks like and what to expect from a responsible operator.
What to Expect When You Contact Us
When you contact 11bad's responsible gaming team, you will not be pressured to continue playing, offered bonus incentives to stay, or directed to a generic FAQ page. A real person will review your account, discuss the options available to you, and — with your consent — help you set up the appropriate protections immediately. All responsible gaming communications are treated as strictly confidential and are handled separately from commercial customer support queries.
11bad Responsible Gaming Team
Write to us at any time: [email protected] — use subject line "Responsible Gaming Support" for priority routing to our trained team. We respond within 24 hours, seven days a week including public holidays in Bangladesh.
Seek Professional Help
If gambling is causing distress, financial hardship, or relationship problems, please consider speaking with a licensed counsellor or psychologist. The National Mental Health Institute (NIMH), Dhaka, provides clinical support for behavioural conditions. Kaan Pete Roi offers confidential emotional support for individuals in Bangladesh experiencing personal crises.
Online Resources
Gamblers Anonymous and the G4 (Global Gambling Guidance Group) offer self-assessment tools, peer support, and guidance available worldwide. These resources are free, confidential, and accessible from any internet-connected device in Bangladesh, including via mobile data on Grameenphone, Robi, Banglalink, and Teletalk networks.
Child Safety
Protecting Minors
Protecting children and young people from accessing gambling content is one of the most fundamental responsibilities of any online gaming platform. 11bad takes this obligation very seriously and has implemented both technical and procedural safeguards to minimise the risk of underage access.
Device and Account Security
If you share a device — a smartphone, tablet, or desktop computer — with children or young people in your household, we strongly recommend taking the following precautions to prevent them from accessing your 11bad account or any other gambling platform:
- Always log out of your 11bad account when you have finished your session. Do not rely on the browser's "remember password" feature on shared devices.
- Enable screen lock and use a PIN, fingerprint, or facial recognition that is not known to children in your household.
- Do not store your 11bad username, password, or bKash/Nagad PIN in notes apps or autofill records on shared devices.
- Consider using a dedicated personal device for gaming activity, separate from family or household devices used by children.
Parental Control Software
A range of parental control tools are available for Android and iOS devices, as well as for desktop operating systems, that allow parents and guardians to block access to gambling websites and apps. These tools work at the network or device level and can be configured to block categories of content including online gambling. We encourage all parents and guardians in Bangladesh who share devices with minors to explore these options as an additional layer of protection alongside 11bad's own age verification measures.
Reporting Suspected Underage Access
If you have reason to believe that a person under the age of 18 is accessing 11bad — whether through their own account, a parent's or sibling's account, or any other means — please report this immediately to [email protected]. Include as much detail as you are able to provide. All reports are investigated by our compliance team within 24 hours, and the account in question will be suspended pending the outcome of the investigation. We are grateful to the community for helping us uphold this vital safeguard.
Keep Your Account Secure
Use a strong, unique password for your 11bad account. Enable two-factor authentication (2FA) via your registered mobile number. Never share your login credentials with anyone — including family members. Your account is your responsibility.
Parental Controls on Mobile
Android devices running on Grameenphone, Robi, or Banglalink networks support Google Family Link, which allows parents to monitor and restrict app usage for children's accounts. iOS devices support Screen Time controls that can block Safari access to gambling-related domains. Both tools are free and require no additional subscription.
Report Underage Access
Email [email protected] immediately if you suspect a minor is accessing the platform. Our compliance team will investigate and act within 24 hours. All reports are handled with strict confidentiality.
Play Responsibly with 11bad
Ready to enjoy cricket betting, live casino, and slots within a safe and controlled environment? Use our player protection tools before your next session — and remember, gambling should always be fun.